Returns & Exchanges
We strive for excellence in every bottle. If your wine is damaged or flawed, please contact us within 30 days of purchase for a replacement or refund.
1
Contact Support
Email our concierge team with your order number and a description of the issue.
2
Documentation
Provide photos of the damaged packaging or the specific bottle cork/label if requested.
3
Return Verification
Our team will review your request and provide a return shipping label if a physical return is required.
4
Resolution
Once verified, we will issue a full refund to your original payment method or ship a replacement bottle.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing